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Terms and Conditions

Welcome to Lumtice Digital Systems, a digital marketing agency and business planning expert. Our website is (link unavailable), and our primary contact email is info@(link unavailable). These Terms and Conditions (“Terms”) govern the relationship between Lumtice Digital Systems (“We”/”Us”/”Our”) and our clients (“You”/”Your”/”Client”). By engaging our services or accessing our website, you acknowledge reading, understanding, and agreeing to these Terms.

Services

1. Digital Marketing Services

1.1. Search Engine Optimization (SEO): We optimize client websites for improved search engine rankings, visibility, and organic traffic.

1.2. Social Media Management: We manage social media presence, create content, engage audiences, and monitor analytics.

1.3. Content Creation: We develop high-quality, engaging content (text, images, videos) for websites, social media, and marketing campaigns.

1.4. Pay-Per-Click (PPC) Advertising: We plan, execute, and manage PPC campaigns on Google Ads, social media, and other platforms.

1.5. Email Marketing: We design, send, and track email campaigns to promote products/services and nurture leads.

2. Business Planning and Proposal Development

2.1. Business Plan Development: We create comprehensive business plans, including market research, financial projections, and strategic planning.

2.2. Proposal Writing: We craft persuasive proposals for funding, partnerships, or client acquisition.

2.3. Market Research and Analysis: We conduct market research, analyze data, and provide actionable insights.

3. Additional Services

3.1. Website Design and Development: We design and develop responsive, user-friendly websites.

3.2. Branding and Identity: We create logos, color schemes, typography, and brand guidelines.

3.3. Digital Strategy: We develop customized digital marketing strategies aligned with client goals.

4. Service Delivery

4.1. Project Management: We assign dedicated project managers for clear communication and timely delivery.

4.2. Regular Progress Updates: We provide regular reports, analytics, and progress tracking.

4.3. Quality Assurance: We ensure high-quality deliverables, meeting industry standards.

5. Service Levels and Response Times

5.1. Standard Response Time: 24-48 hours (business days).

5.2. Urgent Requests: Expedited response available (additional fees may apply).

5.3. Service Level Agreements (SLAs): Customized SLAs available for large-scale projects.

6. Service Exclusions

6.1. Services not explicitly listed require prior agreement.

6.2. We reserve the right to decline or terminate services at our discretion.

By engaging our services, clients acknowledge understanding and acceptance of these service terms.

Payment Terms

1. Payment Methods

1.1. Bank Transfers: We accept transfers to our designated bank accounts.

1.2. Cheques: Payable to Lumtice Digital Systems.

1.3. Online Payments: Credit/debit cards, PayPal, or other digital payment platforms.

1.4. Mobile Banking: Transfers via Nigerian mobile banking platforms.

2. Payment Schedules

2.1. Project-Based Payments: Due upon project commencement, milestones, or completion.

2.2. Retainer Fees: Monthly payments for ongoing services.

2.3. Invoicing: We issue invoices 7-10 days before payment due dates.

3. Payment Terms and Conditions

3.1. Payment Due Dates: 14 days from invoice date.

3.2. Late Payment Fees: 10% interest per month on overdue amounts.

3.3. Payment Failure: Services suspended or terminated after 30 days of non-payment.

4. Cancellation and Refund Policy

4.1. Cancellation Notice: 30 days prior to project termination.

4.2. Cancellation Fees: 50% of project value.

4.3. Refunds: Pro-rata refunds for unused services.

5. Expenses and Additional Costs

5.1. Travel Expenses: Reimbursed by client.

5.2. Third-Party Services: Costs for external services (e.g., software, stock images).

5.3. Overtime: Additional fees for urgent or excessive work.

6. Tax and VAT

6.1. Value-Added Tax (VAT): 7.5% added to invoices.

6.2. Tax Compliance: We comply with Nigerian tax regulations.

7. Payment Disputes

7.1. Dispute Resolution: Mediation, arbitration, or litigation.

7.2. Payment Suspension: Disputed payments withheld until resolution.

8. Record Keeping

8.1. Payment Records: Maintained for 5 years.

8.2. Invoice and Receipt Archiving: Electronic copies available.

9. Changes to Payment Terms

9.1. Notice Period: 30 days for changes.

9.2. Updated Terms: Published on our website.

10. Acceptance

By engaging our services, clients acknowledge understanding and acceptance of these payment terms.


Client Obligations

1. Information Provision

1.1. Accurate and Complete Information: Provide timely, accurate, and comprehensive information.

1.2. Project Requirements: Clearly define project objectives, scope, and deliverables.

1.3. Updates and Changes: Notify us of changes or updates affecting project scope.

2. Communication

2.1. Responsive Communication: Respond promptly to requests, queries, and notifications.

2.2. Designated Contact: Appoint primary contact person(s) for project communication.

2.3. Meeting Attendance: Attend scheduled meetings and provide necessary feedback.

3. Cooperation

3.1. Collaborative Approach: Work collaboratively with our team.

3.2. Timely Feedback: Provide constructive feedback within agreed-upon timelines.

3.3. Decision-Making: Make timely decisions to ensure project progress.

4. Content and Materials

4.1. Content Provision: Supply necessary content, images, and materials.

4.2. Ownership and Rights: Ensure provided materials are owned or licensed.

4.3. Content Accuracy: Verify accuracy of provided content.

5. Payment Obligations

5.1. Payment Compliance: Adhere to agreed-upon payment schedules.

5.2. Payment Disputes: Resolve payment disputes promptly.

6. Confidentiality

6.1. Non-Disclosure: Protect sensitive project information.

6.2. Confidentiality Agreement: Sign non-disclosure agreements (NDAs) if required.

7. Project Timeline

7.1. Timeline Adherence: Meet project milestones and deadlines.

7.2. Timeline Changes: Notify us of changes affecting project timeline.

8. Acceptance Criteria

8.1. Project Deliverables: Accept project deliverables upon satisfactory completion.

8.2. Testing and Review: Conduct thorough testing and review.

9. Warranty and Support

9.1. Warranty Period: Acknowledge warranty period for delivered services.

9.2. Support Requests: Submit support requests within agreed-upon channels.

10. Termination

10.1. Termination Notice: Provide written notice (30 days) for project termination.

10.2. Termination Fees: Pay applicable termination fees.

By engaging our services, clients acknowledge understanding and acceptance of these client obligations.

Confidentiality and Non-Disclosure Agreement

1. Purpose

This Confidentiality and Non-Disclosure Agreement (“NDA”) governs the disclosure of confidential information between Lumtice Digital Systems (“We”/”Us”/”Our”) and our clients (“You”/”Your”/”Client”).

2. Confidential Information

2.1. Definition: Confidential information includes:
* Business strategies, plans, and operations
* Technical data, trade secrets, and intellectual property
* Financial information, budgets, and projections
* Client lists, contact information, and personal data
* Project details, research, and development materials

2.2. Exclusions: Information:
* Already publicly known or available
* Independently developed by recipient
* Disclosed by third parties with permission

3. Non-Disclosure Obligations

3.1. Confidentiality: Protect confidential information with reasonable care.

3.2. Non-Disclosure: Refrain from disclosing confidential information.

3.3. Authorized Personnel: Limit access to confidential information.

4. Permitted Disclosure

4.1. Consent: Disclose with prior written consent.

4.2. Legal Obligations: Disclose pursuant to law, regulation, or court order.

4.3. Professional Advisors: Disclose to lawyers, accountants, or auditors.

5. Protection Measures

5.1. Secure Storage: Store confidential information securely.

5.2. Encryption: Use encryption for electronic transmissions.

5.3. Access Controls: Implement access controls.

6. Return or Destruction

6.1. Upon Request: Return or destroy confidential information.

6.2. Destruction Methods: Use secure deletion or destruction.

7. Breach Consequences

7.1. Injunction: Seek injunctive relief.

7.2. Damages: Claim damages.

8. Term and Termination

8.1. Term: This NDA remains effective indefinitely.

8.2. Termination: Upon project completion or written notice.

9. Governing Law

9.1. Nigerian Law: This NDA is governed by Nigerian law.

9.2. Jurisdiction: Disputes resolved in Lagos courts.

10. Acknowledgement

By engaging our services or accessing confidential information, you acknowledge:

  1. Understanding of this NDA.
  2. Agreement to comply.

Intellectual Property Rights

1. Ownership

1.1. Lumtice Digital Systems retains ownership of:
* Created materials (content, designs, code)
* Intellectual property rights (patents, trademarks, copyrights)
* Trade secrets

1.2. Client ownership:
* Client-provided materials
* Project deliverables (upon full payment)

2. License and Usage

2.1. Non-Exclusive License: Client receives non-exclusive usage rights.

2.2. Limited Rights: Usage restricted to project scope.

2.3. No Sub-Licensing: No sub-licensing without prior consent.

3. Copyrights

3.1. Lumtice Digital Systems reserves copyrights.

3.2. Client acknowledges copyright notices.

4. Trademarks

4.1. Trademark ownership remains with respective owners.

4.2. Proper usage and attribution.

5. Patents

5.1. Patent ownership remains with respective owners.

5.2. No implied patent licenses.

6. Trade Secrets

6.1. Confidentiality: Protect trade secrets.

6.2. Non-Disclosure: Refrain from disclosing.

7. Derivative Works

7.1. Ownership: Lumtice Digital Systems retains ownership.

7.2. License: Client receives non-exclusive usage rights.

8. Infringement

8.1. Notification: Notify Lumtice Digital Systems of infringement.

8.2. Cooperation: Collaborate on infringement resolution.

9. Indemnification

9.1. Client indemnifies Lumtice Digital Systems.

9.2. Intellectual property infringement claims.

10. Dispute Resolution

10.1. Mediation: Resolve disputes through mediation.

10.2. Arbitration: Binding arbitration.

11. Governing Law

11.1. Nigerian Law: This agreement governed by Nigerian law.

11.2. Jurisdiction: Disputes resolved in Lagos courts.

12. Acknowledgement

By engaging our services, clients acknowledge:

  1. Understanding of intellectual property rights.
  2. Agreement to comply.


Warranty and Liability

1. Warranty Disclaimers

1.1. No Express or Implied Warranties: Lumtice Digital Systems disclaims all warranties.

1.2. Fitness for Purpose: No warranty for specific purposes.

1.3. Non-Infringement: No warranty against infringement.

2. Limitation of Liability

2.1. Direct Damages: Limited to project value.

2.2. Indirect Damages: Excluded (consequential, incidental, punitive).

2.3. Liability Cap: Maximum liability.

3. Exclusions

3.1. Client Negligence: Lumtice Digital Systems not liable.

3.2. Third-Party Actions: Not liable for third-party damages.

3.3. Force Majeure: Unforeseen circumstances excuse liability.

4. Indemnification

4.1. Client Indemnifies: Lumtice Digital Systems against claims.

4.2. Intellectual Property Infringement: Client indemnifies.

5. Dispute Resolution

5.1. Mediation: Resolve disputes through mediation.

5.2. Arbitration: Binding arbitration.

5.3. Governing Law: Nigerian law applies.

5.4. Jurisdiction: Lagos courts.

6. Notice Requirements

6.1. Written Notice: Required for warranty claims.

6.2. Notice Period:.

7. Remedies

7.1. Correction or Replacement: Lumtice Digital Systems chooses.

7.2. Refund or Credit: Alternative remedy.

8. Warranty Period

8.1. Warranty Duration:.

8.2. Commencement: Project completion or delivery.

9. Liability for Third-Party Services

9.1. No Liability: Lumtice Digital Systems not liable.

9.2. Client Responsibility: Client responsible.

10. Acknowledgement

By engaging our services, clients acknowledge:

  1. Understanding of warranty and liability terms.
  2. Agreement to comply.

Termination and Cancellation

1. Termination Notice

1.1. Written Notice: Required for termination.

1.2. Notice Period: 30 days.

1.3. Effective Date: Termination takes effect upon expiration.

2. Grounds for Termination

2.1. Non-Payment: Failure to pay invoices.

2.2. Breach of Terms: Material breach of agreement.

2.3. Insolvency: Bankruptcy, liquidation, or receivership.

2.4. Unforeseen Circumstances: Force majeure events.

3. Cancellation Fees

3.1. Project-Based Fees: 50% of project value.

3.2. Retainer Fees: Pro-rata refund.

4. Post-Termination Obligations

4.1. Confidentiality: Maintain confidentiality.

4.2. Intellectual Property: Return or destroy.

4.3. Payment: Settle outstanding invoices.

5. Termination Consequences

5.1. Service Suspension: Immediate suspension.

5.2. Access Revocation: Access revoked.

5.3. Warranty Voidance: Warranty nullified.

6. Dispute Resolution

6.1. Mediation: Resolve disputes through mediation.

6.2. Arbitration: Binding arbitration.

6.3. Governing Law: Nigerian law applies.

6.4. Jurisdiction: Lagos courts.

7. Survival Clauses

7.1. Confidentiality: Survives termination.

7.2. Intellectual Property: Survives termination.

7.3. Payment Obligations: Survives termination.

8. Notice Requirements

8.1. Written Notice: Required for termination.

8.2. Delivery: Email, courier, or certified mail.

9. Acknowledgement

By engaging our services, clients acknowledge:

  1. Understanding of termination and cancellation terms.
  2. Agreement to comply.

Governing Law and Jurisdiction

1. Governing Law

1.1. Nigerian Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

2. Jurisdiction

2.1. Abuja Jurisdiction: Any disputes arising out of or in connection with these Terms and Conditions shall be resolved through the courts of Abuja, Nigeria.

3. Venue

3.1. Exclusive Venue: The Federal High Court, Abuja Judicial Division, shall be the exclusive venue for any disputes.

4. Applicable Courts

4.1. Federal High Court: The Federal High Court, Abuja Judicial Division, shall have jurisdiction over any disputes.

5. Arbitration

5.1. Alternative Dispute Resolution: Parties may opt for arbitration through the Abuja Chamber of Commerce, Industry and Agriculture (ABUCCIMA) or other recognized arbitration centers.

6. Dispute Resolution Process

6.1. Mediation: Parties shall attempt mediation before proceeding to arbitration or litigation.

7. Enforcement

7.1. Enforcement of Judgments: Judgments obtained from Abuja courts shall be enforceable throughout Nigeria.

8. Waiver of Immunity

8.1. Waiver: Parties waive any immunity from jurisdiction.

9. Changes to Governing Law

9.1. Updates: Lumtice Digital Systems reserves the right to update governing law and jurisdiction provisions.

10. Acknowledgement

By engaging our services, clients acknowledge:

  1. Understanding of governing law and jurisdiction terms.
  2. Agreement to comply.

Changes to Terms and Conditions

1. Right to Modify

1.1. Lumtice Digital Systems reserves the right to modify these Terms and Conditions.

2. Notice Period

2.1. Written Notice: 30 days’ written notice via email or website update.

3. Effective Date

3.1. Changes take effect upon notice expiration.

4. Client Obligations

4.1. Review Updates: Clients must review and understand changes.

4.2. Continued Use: Continued service usage implies acceptance.

5. Material Changes

5.1. Significant Updates: Notice provided for material changes.

6. Non-Material Changes

6.1. Minor Updates: No notice required.

7. Version Control

7.1. Version Numbering: Updated Terms and Conditions version number.

7.2. Change Log: Record of changes.

8. Dispute Resolution

8.1. Mediation: Resolve disputes through mediation.

8.2. Arbitration: Binding arbitration.

9. Governing Law

9.1. Nigerian Law: Changes governed by Nigerian law.

9.2. Abuja Jurisdiction: Disputes resolved in Abuja courts.

10. Acknowledgement

By engaging our services, clients acknowledge:

  1. Understanding of changes to Terms and Conditions.
  2. Agreement to comply.


Acceptance

1. Acknowledgement

By engaging Lumtice Digital Systems’ services, clients:

  1. Acknowledge reading and understanding these Terms and Conditions.
  2. Agree to be bound by these Terms and Conditions.
  3. Accept all terms, conditions, and obligations.

2. Continued Use

Continued use of Lumtice Digital Systems’ services constitutes:

  1. Implicit acceptance of these Terms and Conditions.
  2. Agreement to comply with all terms.

3. Electronic Acceptance

Electronic acceptance (e.g., clicking “I Agree”) constitutes:

  1. Valid and binding acceptance.
  2. Intent to be bound by these Terms and Conditions.

4. Client Responsibilities

Clients:

  1. Ensure understanding of these Terms and Conditions.
  2. Review updates and changes.
  3. Comply with all terms.

5. Entire Agreement

These Terms and Conditions constitute:

  1. The entire agreement between parties.
  2. Supersede prior agreements.

6. Binding Effect

These Terms and Conditions are:

  1. Binding upon clients and successors.
  2. Enforceable against clients.

7. Confirmation

By accepting, clients confirm:

  1. Authority to agree to these Terms and Conditions.
  2. Understanding of all terms.

8. Date of Acceptance

Date of acceptance:

9. Version

Version:

10. Changes

Lumtice Digital Systems reserves the right to update these Terms and Conditions.

Contact Information

Lumtice Digital Systems

Address

Gudu, Abuja, Nigeria

Phone

(+234) 906 006 9170

Email

[email protected]

Website

(link unavailable)

Social Media

Twitter: @lumtice
LinkedIn: @lumtice
Facebook: @lumtice
Instagram: @lumtice

Working Hours

Monday – Friday: 9:00 AM – 5:00 PM (WAT)
Saturday: 10:00 AM – 2:00 PM (WAT)
Sunday: Closed

Contact Form

Available on our website

Customer Support

For general inquiries, support requests, or feedback, please contact us.

Sales Inquiries

For sales-related inquiries or proposals, please email [email protected].

Careers

For career opportunities, please email [email protected].


Data Protection and Privacy Policy

1. Introduction

Lumtice Digital Systems (“We”/”Us”/”Our”) is committed to protecting your personal data and ensuring compliance with data protection regulations.

2. Scope

This policy applies to:

  1. Clients
  2. Website users
  3. Employees
  4. Contractors

3. Data Collection

We collect:

  1. Personal data (name, email, phone number)
  2. Business data (company name, address)
  3. Technical data (IP address, browser type)
  4. Usage data (website interactions)

4. Purpose

Data collection purposes:

  1. Service delivery
  2. Communication
  3. Marketing
  4. Analytics
  5. Compliance

5. Data Protection Principles

  1. Transparency
  2. Fairness
  3. Lawfulness
  4. Accuracy
  5. Security
  6. Minimization
  7. Retention

6. Data Subject Rights

  1. Access
  2. Rectification
  3. Erasure
  4. Restriction
  5. Objection
  6. Portability

7. Data Security

  1. Encryption
  2. Firewalls
  3. Access controls
  4. Regular updates

8. Data Sharing

We share data with:

  1. Authorized personnel
  2. Service providers
  3. Regulatory bodies (upon request)

9. Data Retention

  1. Client data: 5 years
  2. Website data: 2 years
  3. Employee data: 7 years

10. Cookies

  1. Essential cookies
  2. Analytical cookies
  3. Marketing cookies

By using our services or website, you:

  1. Acknowledge this policy
  2. Consent to data processing

12. Updates

We reserve the right to update this policy.

13. Contact

For data protection inquiries:

[email protected]

(+234) 906 006 9170

14. Governing Law

Nigerian Data Protection Regulation 2019

Dispute Resolution

1. Purpose

To establish a framework for resolving disputes efficiently and fairly.

2. Scope

Applies to:

  1. Clients
  2. Employees
  3. Contractors
  4. Partners

3. Dispute Resolution Process

Step 1: Mediation (Optional)

  1. Informal discussion between parties.
  2. Mediator facilitates resolution.

Step 2: Formal Complaint

  1. Written submission to [email protected].
  2. Clear description of dispute.

Step 3: Acknowledgement

  1. Confirmation receipt within 3 working days.
  2. Initial response within 7 working days.

Step 4: Investigation

  1. Internal review.
  2. Gathering relevant information.

Step 5: Resolution Proposal

  1. Written proposal.
  2. Reasonable timeframe for response.

Step 6: Escalation (If Necessary)

  1. External mediation (e.g., Abuja Chamber of Commerce).
  2. Arbitration (Nigerian Arbitration and Conciliation Act).

4. Governing Law

Nigerian law applies.

5. Jurisdiction

Abuja courts.

6. Confidentiality

Dispute details remain confidential.

7. Timeline

Resolution aimed within 30 days.

8. Review and Revision

This policy reviewed annually.

9. Acknowledgement

By engaging Lumtice Digital Systems, parties agree:

  1. To this dispute resolution process.
  2. To Nigerian law and Abuja jurisdiction.

10. Contact

Dispute resolution inquiries:

[email protected]

(+234) 906 006 9170